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Last Updated: March sixteen, 2022

Contempo issues

If you are experiencing problems accessing OneDrive online, you can meet the condition of Microsoft Office Online Services at the Service Health portal.

ISSUE

Some customers with macOS 12.ii or later may see the error message "Microsoft OneDrive uses a legacy organisation extension that is not bachelor in the latest versions of MacOS. Contact the developer for support".

RECOMMENDED Activity

Update your OneDrive to the latest version.

Update

On macOS 12.i "Monterey" and later, macOS and OneDrive run a new Files On-Demand experience.

The macOS sync icons at present look the same no matter which deject service you use, and the macOS behavior might be new to yous.

Acquire more.

Outcome

This fault will appear if you have 2 versions of OneDrive installed.

WORKAROUND

We do non support running both standalone and App Store versions of OneDrive adjacent.

If yous want to switch betwixt them, you must starting time remove the previous installation by running the Reset script inside of the app bundle:

1. Right-click or CTRL-click the OneDrive app

2. Select Bear witness parcel contents then Contents/resources/reset*.control

3. Install the latest OneDrive for macOS from your preferred source.

On macOS 12.i and later, OneDrive runs a new Files On-Demand feel which may impact file path location and Autosave for some users.

Learn more.

Concluding Updated: November 24, 2021

Effect

Some customers are unable to sign in correctly when clicking a link to a shared file or folder.

WORKAROUND

Please sign in to onedrive.com before clicking the sharing link.

Terminal Updated: November 22, 2021

Result

Some customers may be unable to preview saved e-mail .msg files with the following errors:

• The file couldn't be opened

• No file to preview

• Hmm... looks similar this file doesn't accept a preview we can show you.

STATUS

Nosotros are working on the problem, apologies for any inconvenience caused.

Last Updated: November 22, 2021

ISSUE

Some customers may run across the fault "items weren't added" when trying to add items to an album that has been shared with yous.

STATUS

You cannot add images to someone else'southward albums, only to shared folders. We're working difficult to remove the Add together items button which shouldn't be there.

Issue

After updating to macOS Monterey, OneDrive will appear to hang or crash when you lot sign in to an on-bounds SharePoint Server.

SharePoint online is not affected.

WORKAROUND

We are working on the problem, simply until and so:

1. If you lot haven't updated to macOS Monterey, please consider delaying the update until this result is resolved.

2. If you have already update to macOS Monterey, you lot tin can still access your SharePoint and OneDrive content from the web.

ISSUE

Some users are seeing the error lawmaking 0x80049d61 when launching the OneDrive store app. We are enlightened of the problem and are working to release set up equally soon every bit possible.

WORKAROUND

Use the OneDrive desktop app or get to Onedrive.com.

Last Updated: November nineteen, 2020

Upshot

After updating to macOS Big Sur, some Mac users may see OneDrive stuck on "Processing changes" for a long time.

RECOMMENDED ACTION

This is caused by a VolumeID change which happened as part of the Os upgrade.

No activeness is required - please wait for the changes to complete.

Consequence

Some customers may see that their Personal Vault binder displays text in the wrong language.

This is because of a difference betwixt your OneDrive language settings and your PC language settings.

RECOMMENDED Activity

We have started to deploy a prepare, but there are two workarounds immediately available:

1. Alter your Microsoft Business relationship Profile language settings to match your PC language settings (Showtime > Settings > Display Language).

2. Sign out and shut all browser windows.

3. Rename your Personal Vault binder:

   1. Sign in to OneDrive.com

   2. Unlock your Personal Vault binder.

   3. Choose Rename from the top menu bar. This will synchronize your language settings.

Issues

Any customer using a router which has BT Web Protect enabled will not be able to access OneDrive. Considering BT Spider web Protect works at a network level, it'south applied to all devices using your dwelling house BT Broadband connection or BT Wi-fi when logging in with your BT ID.

Condition: WORKAROUND

Disable BT Web Protect to allow access to OneDrive.

1. Sign in to your BT account.

2. Get to the My Security Settings page.

3. Switch the BT Web Protect toggle off.

   

Annotation:If you're using a router that's not from BT, there may exist additional settings you demand to change to make it compatible with BT Spider web Protect.

Common issues

The OneDriveBackup settings now include your Desktop. You lot can show either your PC's Desktop, or your Desktop folder in OneDrive.

In new installations of Windows 10 for many eligible users, the default setting is to salvage files to OneDrive, rather than to your PC. To learn how to modify your OneDrive Fill-in settings, read Files salve to OneDrive by default in Windows 10.

ISSUE

When files are uploaded via the OneDrive.com website, the dates shown may be the uploaded time and date, and not the expected file date.

Tips:

• If photos seem to be in the wrong time zone, that is because there'south no time zone data in paradigm EXIF metadata. OneDrive will ever display the time stamp of the "Date Taken" field in UTC.

• Video files exercise comprise timezone data, so should display the correct time.

WORKAROUND

To testify the right appointment, ensure the files or folder are available on your PC by right-clicking the files or folder and select Always keep on this device

Save disk space with OneDrive Files On-Demand for Windows 10.

You may run into a divergence between Size and Size on Diskwhen viewing file, binder or drive properties. This could exist because of the following reasons:

1. The OneDrive Files On Demand feature doesn't download the file to your computer, only a placeholder or link to it.

2. Storage utilities show file categories, not the actual files.

For more than information, read why OneDrive disk space and file size don't friction match.

Subsequently deselecting a binder from the list of folders you choose to sync, you may see an error: "The file or folder already exists on OneDrive."

Workaround options:

Option 1: Delete information technology from the PC.

Note:Information technology's safe to delete information technology considering information technology's still bachelor in OneDrive online. If you don't want to accept the binder in OneDrive and only have the folder on your PC, motion the folder out of the PC'due south OneDrive binder (come across selection ii).

Option ii: Remove the file or folder from OneDrive.

Notation:With the file included in selective sync, move the folder to another place outside the OneDrive folder construction. This volition delete the files and folder from OneDrive.com and brand them only available on your PC.

ISSUE

A indistinguishable file is created with your computer name added to the filename, for example:

• book1.xlsx

• book1-desktop-calculator.xlsx

WORKAROUND

Windows:

1. SelectStart, type "credentials," and then select Credentials Managing director.

2. Select the Windows Credentials tab.

3. Nether Generic Credentials, look for any entries containing "OneDrive Cached Credentials" and remove them.

4. Restart OneDrive.

Mac:

1. From Spotlight search blazon "keychain" and select "Keychain Access". If information technology'south not visible in Spotlight, become to the Utilities folder and open Keychain Admission from there.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential."

4. Run OneDrive.

If these workarounds don't resolve the effect, please uninstall and reinstall OneDrive:

• Download for Windows

• Download for Mac

Note: You lot won't lose files or data past disabling or uninstalling OneDrive on your calculator. Y'all tin e'er access your files by signing in to OneDrive.com.

Upshot

When you lot try to add your account to OneDrive for Mac, y'all may receive the error: "You're already syncing this business relationship."

WORKAROUND

1. From Spotlight search type "keychain" and select " Keychain Access". If it's not visible in Spotlight, go to the Utilities folder and open up Keychain Access from at that place.

2. Search for "OneDrive."

3. Delete "OneDrive Buried Credential."

4. Go to/Users/<username>/Library/Group Containers/

5. Find and deleteUBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist

6. Restart OneDrive.

Run across Likewise

What do the OneDrive mistake codes mean?

What do the OneDrive icons mean?

Hints and tips

• Read more on how to fix OneDrive sync issues, how to set problems uploading files, or what to do if you're over your OneDrive storage limit.

• Learn how to find lost or missing files in OneDrive or what the OneDrive error codes hateful.

• Download the latest Windows updates to go the most out of OneDrive. For information on the latest version of OneDrive, read the OneDrive release notes.

Demand more help?

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Source: https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b

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